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Our Insurance Policy - Spinal DISC Center | Kris Radcliff, MD | New Jersey
Dr. Kris Radcliff specializes in simplifying the management of complex spine conditions and traumatic spine injuries, focusing exclusively on spine surgery, with particular expertise in the area of artificial disc replacement. Dr. Radcliff is highly experienced, having performed more than 10,000 spine surgeries. He combines conservative decision-making judgment with state-of-the-art and minimally invasive surgical techniques, endoscopic spine surgery, and artificial disc replacement.
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Our Insurance Policy

Why We Are Currently Out-of-Network with Some Insurance Companies



Dear Valued Patients and Friends,


We want to share some important news with you about changes that may affect your healthcare services with us. We believe it's essential to keep you informed so you understand what's happening and why.


Our Commitment to You


Our practice is dedicated to providing the highest quality spine care. As one of the region's leaders in advanced procedures like artificial disc replacement and minimally invasive surgery, we work hard every day to help you live a healthier, pain-free life. Your well-being is our top priority.


Understanding the Situation


You might have heard that we are now out-of-network with some insurance companies. This means that these insurance plans may not cover our services in the same way they did before. We know this can be confusing and frustrating, so we'd like to explain what led to this decision.


An Unfair Request


Despite our excellent care and the positive outcomes we achieve for our patients, many insurance companies have not increased the rates they pay us for our services. In fact, some have asked us to accept even less money than before. This is happening while the costs of running our practice—like medical supplies, equipment, and staff salaries—are going up due to inflation.


Imagine Yourself in Our Shoes


Think about this: You've been working hard at your job for many years. You always get great performance reviews, and your boss says you're one of the best employees. But you haven't had a raise in a long time, even though everything around you is getting more expensive. When you finally ask for a raise to keep up with the cost of living, your boss tells you that you need to take a pay cut instead.


How would that make you feel? What would you do in that situation


This is similar to what we're experiencing with some insurance companies. We asked them to adjust our rates fairly so we can continue to provide you with the best care possible. Instead of working with us, they responded by asking us to accept a significant pay decrease.


Why We Had to Make a Tough Choice


Accepting lower payments would make it very difficult for us to maintain the high-quality care you expect and deserve. It would limit our ability to invest in new technology, hire skilled staff, and spend the necessary time with each patient. We believe you shouldn't have to compromise on the quality of your healthcare.


That's why we made the difficult decision to go out-of-network with these insurance companies. We didn't make this choice lightly. We know it may cause inconvenience, and we are truly sorry for any stress this may cause you.


What This Means for You


  • Continued Care: We are still here for you. If you have out-of-network benefits, we are happy to continue seeing you.
  • Financial Assistance: We are committed to ensuring that going out-of-network doesn't create a financial hardship for you. We will work with you to find a solution that fits your situation.
  • Personalized Support: Our team is ready to answer any questions you may have about your insurance and payment options.

Beware of Suggested Alternatives


Some insurance companies might suggest other doctors or clinics as alternatives to our services. While there are many good providers out there, we want you to be aware of a few things:


  • Quality of Care: Not all providers offer the same advanced treatments we do, such as artificial disc replacement or minimally invasive surgeries.
  • Wait Times: Other clinics might have longer wait times for appointments, and you might spend more time waiting during your visit.
  • Costs: Some alternative providers could be more expensive in the long run due to higher fees or additional services that aren't necessary.

We encourage you to choose a healthcare provider based on your comfort and trust, not just on what your insurance company suggests.


We Appreciate Your Support


We understand that this situation is frustrating, and we share your feelings. Many of you have reached out to us with kind words and support, and we can't thank you enough. Your trust and confidence in us mean the world.


Our Promise to You


Our mission has always been to provide you with the best possible care. We are committed to:


  • Advocating for Fair Practices: We will continue to work towards agreements that allow us to offer high-quality care without unnecessary financial burdens.
  • Maintaining High Standards: We won't compromise on the quality of care we provide. Your health is too important.
  • Keeping You Informed: We'll keep you updated on any changes that might affect your care.

Moving Forward Together


We are hopeful that the insurance companies will reconsider their positions. We want to return to being in-network so that accessing our services is as easy as possible for you.


In the meantime, we are here to help. Please don't hesitate to contact us with any questions or concerns. Our friendly staff is ready to assist you with understanding your options and making the best choices for your healthcare.


Thank You for Trusting Us


We value each and every one of our patients. Your health and satisfaction are why we do what we do. Thank you for your understanding, your support, and for allowing us to be part of your healthcare journey.


Sincerely,


Kris Radcliff

Frequently Asked Questions

Being out-of-network means that we don’t have a contract with your insurance company. This can affect how much your insurance will cover for our services. However, many insurance plans offer out-of-network benefits that can help cover costs.

Yes! We are still here to provide you with the care you need. We are committed to working with you to make sure that going out-of-network doesn’t create a financial hardship.

Please talk to us. We understand that healthcare costs can be a burden, and we are willing to work with you to find a solution that fits your financial situation.

You can check your insurance policy documents or call your insurance company’s customer service number. We can also help you understand your benefits if you need assistance.

You can tell them that you value the care you receive from us and that you want them to consider fair agreements so we can be in-network again. Sharing your personal experiences can be very powerful.

Contact Us

If you have any more questions or need help, please don't hesitate to reach out.

We're Here for You


Thank you again for your patience and understanding.
Together, we'll navigate this challenge and continue to focus on what matters most—your health.